A refund (return) limit is still in effect for all accounts. If you do not want this setting, please contact our Customer Support department if you have not already done so in the past.
BASYS IQ has been implementing changes to improve the security of the system and data. Instead of older encryption methods, protecting card information will use a stronger level of security called tokenization and will be turned into BASYS Tokens.
Accounts will be migrated to use BASYS Tokens during sessions starting between 7 to 9pm CDT over the next couple of months. This migration will largely go unnoticed, as almost all accounts will experience an estimated downtime of less than 5 minutes during the migration sessions.
Once migrated, the only time in which you will see anything different than the traditional card masking (e.g. 4XXXXXXXXXXX1234) is immediately after swiping a card in the Virtual Terminal. A tokenized version will appear in the Number field in response to a swipe until the Process button is clicked. This is the first 6 and last 4 digits of the card number, with 6 alphanumeric characters between (e.g. 409756AU2eLc1234). This is not an error with the card or swiper, so please do not attempt to correct the number before processing the transaction.
This Gateway Web App (Portal) was also recently changed to redirect traffic from one of the older web addresses to basyspro.net. As a result of the change, if you accessed the Portal via www.basyspro.net and/or have it saved in your favorites, you will experience a loss of your settings within the Gateway Web App such as defaulted checkboxes, layouts, and filters. Please make sure you use basyspro.net and update your favorites/bookmarks for the future. We apologize for this inconvenience.
If you have any questions regarding these changes, feel free to call us at 1-855-747-3065 or email [email protected].