A refund (return) limit is still in effect for all accounts. If you do not want this setting, please contact our Customer Support department if you have not already done so in the past.
BASYS IQ has been implementing changes to improve the security of the system and data. Instead of older encryption methods, protecting card information will use a stronger level of security called tokenization and will be turned into BASYS Tokens.
Accounts will be migrated to use BASYS Tokens during sessions starting at 9pm CDT over the next couple of months. This migration will largely go unnoticed, as almost all accounts will experience an estimated downtime of less than 1 minute during the migration sessions.
Some accounts have reported new, but intermittent issues in card processing. As changes have been made to this site for the tokenization, sometimes browsers retain portions of code to assure faster loading, but those may contain old code. It is recommended that, if you see any error messages you are not used to experiencing when processing card transactions, you have your browser do a hard refresh of the web page. For PC users, this is accomplished with the Ctrl+F5 key combination, while Mac users can use the Cmd+Shift+R key combination to force a reload of the code to your browser.
Masked Card Numbers
Once your account is migrated, you will only see masked card numbers in the card number field immediately after a swipe or after a manually entered card number is processed. This is the traditional format of first digit, followed by Xs and ending in the last 4 digits of the card (e.g. 4XXXXXXXXXXX1234). As there is a unique BASYS Token underlying this masking, the field will not be editable after this point.
This Gateway Web App (Portal) was also recently changed to redirect traffic from one of the older web addresses to basyspro.net. As a result of the change, if you accessed the Portal via www.basyspro.net and/or have it saved in your favorites, you will experience a loss of your settings within the Gateway Web App such as defaulted checkboxes, layouts, and filters. Please make sure you use basyspro.net and update your favorites/bookmarks for the future. We apologize for this inconvenience.
If you have any questions regarding these changes, please contact us.